Frequently asked questions
What sizing does Swoodi offer?
Swoodi Swim Hoodies are designed for active and growing bodies. The range of sizes caters for adults, toddlers and teens and all that is in-between.
Children’s towels with hoods start at Size 2 and offer every second size up to Size 12
Adult Swim Robes are available in 2 sizes: S/M (which is also suitable for teens) and L/XL
For a more detailed size guide check out our size chart via the link below.
https://www.swoodi.com.au/pages/sizing
What materials are in your fabric, trims and strings?
Swoodi hooded towels and beach robes are made from the most suitable materials we could source in terms of function, price and quality.
The Robes are made of premium quality cotton that is yarn dyed and woven to our exclusive prints. It is highly absorbent and durable toweling, equivalent to a top-quality beach towel.
The Hood Strings are designed to be suitable for both children and adults. The design at the base of the hoods means that the strings won’t slip through the hood unless you remove them. The ends of the strings are coated and tactile enough to make the string easy to remove and thread back through the hood depending on the look you’d like to achieve.
The Zips are durable and a main feature on Swoodi hooded beach robes. The chunky style reduces sand jams, making easily zipped and unzipped even for little toddler hands. The bold colour and weight of the zip has been matched to the thick Swoodi toweling.
Our aim has been to provide the best possible quality zip up hooded towels to suit a range of lifestyles therefore all our products have been tried and tested in the lab with outstanding results.
What are they used for?
Swoodi beach robes and hooded towels are practical for use after swimming, bathing and beaching. They’re warm and quick drying and can also be kept in the back of the car to dry off after winter sports such as soccer, netball and Aus Kick. They’re practical and multipurpose for all family adventures!
Where can I buy a Swoodi Swim Hoodie?
Right here! Our online store is where you can get your Swoodi products in just a few clicks, but if you prefer to head in store, we have two great stockists in Perth.
https://www.swoodi.com.au/pages/stockists
We are always open to new opportunities to share our products with new stockists and would love to hear from you. Send an email to hello@swoodi.com.au to express interest in becoming a Swoodi stockist.
What postage do you offer?
The Swoodi Studio and Headquarters are located in Perth, Western Australia and this is where your purchase will begin its journey to you. We post all over Australia from North to South, East to West for a flat rate of $11.95 for orders under $200, or free shipping for orders over $200.
International shipping is available.
Our current International rates are as follows:
Package up to 1kg: $28 AUD
Package 1-3kgs: $37 AUD
Package 3-5kgs: $50 AUD
How are they packaged?
At Swoodi we like to keep waste to a minimum so our beach robes come packaged in a reusable waterproof bag, which can be used to keep all your extra trinkets and treasures in.
I check your website for updates, but is there a better way to keep in the loop?
Our website is updated regularly however our social channels are where you’ll find the most frequent news on products, shipping, media and behind the scenes silliness!
Facebook https://www.facebook.com/swoodi/
Instagram https://www.instagram.com/swoodi_kids/
Important news and updates are available via our newsletter. Sign up via our home page at https://www.swoodi.com.au/ and be the first to know about updates, sales and events.
Do the Swim Hoodies offer sun protection?
The Australian Sun is like no other and we’ve made sure our product can beat the heat. Our adults and children’s beach robes have been tested to Australian Standards for sun protection and offer UPF 50+
Does Swoodi hold sales and offer discounts?
In an effort to offer the best possible price all year around, we are rarely have the capacity to hold sales. On the rare occasion that our swimming robes with hoods are on sale we will advertise through social media channels and newsletter.
Signing up to our newsletter to receive a 10% discount code on our first order…but be quick as the code is only valid for 7 days. Discount is only available to new customers.
Once you sign up to the newsletter a separate email containing a unique code will be sent. There can be a delay of a few minutes for the email to arrive.
Please also check your junk/spam folder, depending on email filters.
Where are the products made?
Our products are crafted with care in Vietnam, upholding the highest ethical standards. We proudly collaborate with an Australian-owned factory that goes above and beyond to ensure employee well-being, all while delivering exceptional quality.
From start to finish, Swoodi embraces a commitment to both responsible production and a supportive work environment.
Refund policy
Returns
Swoodi wants you to be satisfied with your purchase. If for some reason you are not completely satisfied with your purchase Swoodi will offer a refund on full priced items returned within 30 days of receipt of your parcel.
Sale items must also be returned within 30 days of receipt of your parcel and will only be offered a refund. Due to how quick our collections sell out, we are currently unable to offer exchanges - only refunds.
Returns outside of this time frame will be at the discretion of Swoodi staff.
Returns, Refunds and Exchanges will only be honored subject to the following conditions:
• Items are returned within designated time frame (30 days of receipt of initial package)
• Returned items are to be in original condition – unworn, unused and unwashed and free of any smells including perfume, cigarettes and pets
• Items must be stain and mark free
• Items must have all tags attached, be in original packaging with proof of purchase.
Any item not in its original condition, is damaged or is missing parts for reasons not due to our error will not be offered a refund or exchange.
If the products that you received are deemed faulty, defective or you received the wrong product, a full refund will be offered and postage costs reimbursed.
To complete your return please visit our returns center here
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet and have checked with your financial institution please email us at hello@swoodi.com.au so that we can investigate for you.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but can be returned for a credit note.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Swoodi offers free standard shipping within Australia for orders over $150.
Flat rate shipping of $11.95 AUD for orders under $150 within Australia.
Our current International rates are as follows:
Package up to 1kg: $25 AUD
Package 1-2kgs: $35 AUD
Package 2-3kgs: $47 AUD
Package 3-3.5kgs: $65 AUD
Customs and import duties of the receiving country are the responsibility of the customer.
We recommend contacting your local customs office for rates and detailed information.
It is a legal obligation that Swoodi declares the commercial value of the order.
We only use reputable carriers such as Australia Post and Sendle for domestic and DHL for international orders.
All packages are delivered with signature on delivery, if you choose to change to 'authority to leave', Swoodi takes no responsibility for lost or stolen packages. This is a matter you will personally have to deal directly with the postal service or by contacting your local Police station.
The above policy only applies to items purchased on the swoodi website (www.swoodi.com.au) all other items must be returned to the original place of purchase and adhere to that stores policy.
Still need further information? Feel free to email us at hello@swoodi.com.au and we will happily assist you with any questions or inquiries.