Shipping Policy

We aim to have all orders dispatched within a 24 hour time frame, (applicable to business days only)

Dispatch times may be longer during promotional & sale periods, and Christmas time.  

Swoodi offers free standard shipping within Australia for orders over $200. 

Flat rate shipping of $11.95 AUD for orders under $200 within Australia.

Our current International rates are calculated at checkout depending on location.

Customs and import duties of the receiving country are the responsibility of the customer.

We recommend contacting your local customs office for rates and detailed information.

It is a legal obligation that Swoodi declares the commercial value of the order.

We only use reputable carriers such as Australia Post and Sendle for domestic and DHL for international orders.

All packages are delivered with signature on delivery, if you choose to change to 'authority to leave', Swoodi takes no responsibility for lost or stolen packages. This is a matter you will personally have to deal directly with the postal service or by contacting your local Police station. 

Estimated delivery times are:

Perth: 1-2 Business days

Regional Western Australia: 3-4 Business days

Other Major cities: 4-5 Business days

Regional Australia: 5-7 Business days

International: 2-3 weeks

***Please note that the above time frames are an estimate only.  Packages may take longer, especially during times of lockdown causing delivery delays. 

For a more accurate shipping time frame please click here to use the Australia Post shipping estimate calculator, using 6156 as the departure postcode.

The above policy only applies to items purchased on the Swoodi website (www.swoodi.com.au) all other items must be returned to the original place of purchase and adhere to that stores policy.