Shipping Policy

Most Swoodi orders are now shipped directly from our manufacturer. We occasionally hold stock at our Perth warehouse, so items within the same order may be dispatched separately from different locations.

Dispatch Times

Orders are generally dispatched within two business days.

Dispatch may take a little longer during sales, promotional periods and Christmas.

Shipping Costs

Australia: Flat-rate shipping of $12.95 AUD.

International: Shipping costs are calculated based on your location and displayed at checkout.

Estimated Delivery Times

Delivery generally takes approximately 4–10 business days from dispatch.

These timeframes are estimates only and may vary depending on your location, the shipping provider, customs processing and peak periods. Occasionally, delays may occur outside Swoodi’s control.

Tracking details will be emailed once your order has been dispatched. If your order is sent from more than one location, you may receive separate tracking details and deliveries.

Signature on Delivery

All parcels require a signature upon delivery. If you choose to change the delivery instructions to Authority to Leave, you accept responsibility for the parcel once it has been delivered.

Swoodi cannot accept responsibility for parcels that are lost or stolen after being left under Authority to Leave. Any claims will need to be made directly with the shipping provider or your local police.

International Duties and Taxes

Any customs fees, import duties or taxes charged by the destination country are the customer’s responsibility.

We recommend contacting your local customs office for further information. Swoodi is legally required to declare the correct commercial value of all international orders.

Delivery Addresses

Orders are shipped using the delivery details provided at checkout, so please check that your address is correct before placing your order.

Once an order has been placed, we cannot guarantee that the delivery address can be changed. Any requests to redirect a parcel may need to be made directly with the shipping provider using the details in your tracking email.

Swoodi cannot accept responsibility for delays, lost parcels or delivery issues caused by incorrect or incomplete addresses.

This policy applies only to items purchased through www.swoodi.com.au. Items purchased elsewhere must be returned to the original place of purchase and are subject to that retailer’s policies.